Refund and Cancellation Policy

This Refund and Cancellation Policy applies to paid Vaayam subscriptions. It should be read with our Terms of Use. Razorpay processes subscription payments on Vaayam's behalf, while Vaayam decides whether a refund is eligible under this Policy and applicable law.

Nothing in this Policy limits a right or remedy that cannot lawfully be excluded. If checkout states a different refund term for a specific purchase, that stated term controls for that purchase.

You can request cancellation from Settings while signed in. If Settings is unavailable, email support@vaayam.comfrom the address associated with your account and include the workspace domain.

Cancellation is scheduled for the end of the current paid period. You keep paid access through that date, and the subscription will not renew after the cancellation is processed. Removing a domain or stopping use of the Service does not by itself cancel a subscription.

Subscription fees are generally non-refundable once a paid period begins, including for unused time, a decision not to use the Service, or a failure to cancel before renewal. We will, however, review requests involving:

• a duplicate charge or an amount different from the checkout total;
• a charge made after a cancellation should have taken effect;
• an unauthorized charge, subject to reasonable account and payment verification;
• a material Vaayam service failure during the paid period where a reasonable correction or extension is not possible; or
• a refund required by applicable law.

Approved refunds may be full or partial depending on the affected charge and circumstances. Plan downgrades, domain removals, and mid-period cancellation do not ordinarily create a prorated refund.

Email support@vaayam.com with the subject “Billing review”. Please write from the account email and include the workspace domain, charge date, amount, reason for the request, and the Razorpay payment or subscription identifier if available. Never send a full card number, password, one-time code, or other authentication credential.

Contact us promptly, preferably within seven days of the charge, so we can investigate while provider records are readily available. That request window does not shorten any non-waivable statutory right.

We aim to acknowledge a complete request within three business days and make a decision within seven business days. Complex, disputed, or incomplete requests may take longer, and we may ask for information reasonably needed to verify the account or charge.

An approved refund is initiated through Razorpay to the original payment method. After initiation, Razorpay, the payment network, and your financial institution control when the credit appears; this commonly takes several business days and can take longer for some payment methods or banks. We will share an available refund reference so you can follow up with your financial institution if needed.

A failed or pending payment is not the same as a completed charge. Banks can temporarily display an authorization that later disappears without a refund. If your account was debited but paid access was not activated, contact us with the payment reference so we can compare Vaayam and Razorpay records.

Please give us a reasonable opportunity to investigate a billing issue before starting a charge dispute. This request does not limit rights available from your bank, card network, payment provider, or applicable law.

Questions about cancellation, a charge, or this Policy can be sent to the India-based Vaayam operator at support@vaayam.com. Include enough detail to identify the account and payment, but do not send sensitive credentials.